Rishi Agarwal

Service Designer | Business Strategist | Founder

About

Entrepreneurial designer bridging business strategy and user experience through service design. Built revenue-generating ventures (₹23L+ annual) and led service interventions for UNESCO heritage sites. I design end-to-end service ecosystems — not just interfaces. Currently seeking opportunities in Dubai to apply Strategic Design Management expertise.

Work Experience

Bombay Print Lab
Founder
Service Design

2023 - Present

Founder & Product Lead

Founded and scaled a D2C 3D printing service to ₹23 Lakhs+ annual revenue. Designed the end-to-end service blueprint, from e-commerce UX (Shopify) to last-mile delivery. Implemented 'Bombay-Terminal', a custom internal tool to automate order processing and reduce manual overhead by 40%.

Accenture
OnSite

Sept 2025 - Ongoing

User Experience Engineering Analyst

Collaborating with cross-functional engineering teams to define product requirements, ensuring AI agents effectively reduce manual developer overhead and improve deployment speed.

Runtime Solutions Pvt. Ltd.
OnSite
Dubai Client

June 2024 - July 2024

Business Design Consultant

Delivered pitch decks and digital solutions for Dubai-based real estate firm. Managed stakeholder relationships across Pharma, F&B, and Finance sectors. Led website development project for prominent UAE property developer.

Ministry of Infrastructure (Netherlands)
Service Design

2024 - 2024

Experience Designer

Redesigned the visitor experience for Plofsluis, a UNESCO World Heritage Site. Conducted user research and brainstorming sessions to increase site visibility and engagement. The client approved the proposed service interventions for implementation.

Red in the White
Remote

2023 - 2024

Motion Designer

Created motion design assets including demo videos and promotional content for FinTech and AI clients like Tartan AI, MirrAR, and Flexiloans.

Meet Interiors
Founder

2021 - 2023

Founder

Identified a gap in the interior design discovery market and built a two-sided marketplace connecting designers with clients. Designed the entire service flow, reducing friction in portfolio management and lead generation.

Education

Atlas Skilltech University

2021 - 2025

Bachelor's of Design - Strategic Design Management

Don Bosco School Siliguri

2009 - 2021

10+2(Commerce)

Skills

Service Design

Business Design

Strategic Planning

Problem Solving

AI-Driven Development

Visual Design

Product Management

Figma & Prototyping

Adobe Creative Suite

Projects

Plofsluis Experience

Service design intervention to revitalize a dormant UNESCO heritage site, focusing on visitor journey mapping and digital-physical touchpoints.

Experience Design

UNESCO Project

Isvaera

Consulted for a non-profit to solve high employee churn. Redesigned their product customization workflow to improve operational efficiency.

Business Design

Process Optimization

FurniCare

Designed a service ecosystem to educate users on modern furniture care, extending product lifecycles and promoting sustainability.